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Saad Lala

Saad Lala • Policy

Shipping & Returns

Everything you need to know about shipping timelines, order tracking, returns, exchanges, and refunds.

Last updated: December 25, 2025

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Quick links: 11 sections

1) Overview

Our goal is to deliver your order quickly and handle any issues fairly. This policy explains shipping timelines, tracking, returns, exchanges, and refunds.

2) Shipping Areas

We ship across Pakistan. If certain remote areas require extra time, we’ll notify you.

3) Delivery Time

  • Major cities: typically 2–4 business days
  • Other areas: typically 3–6 business days

Delivery times are estimates and may vary due to holidays or courier delays.

4) Shipping Fees

Shipping fees (if applicable) are displayed at checkout. Certain promotions may include discounted or free shipping.

5) Order Processing

Orders are usually processed within 24–48 hours (excluding weekends and public holidays).

During high-sale periods, processing may take slightly longer.

6) Tracking Orders

Once dispatched, you can track your order using our Track Order page.

7) Returns Policy

Return window

Returns accepted within 7 days of delivery.

  • Items must be unused and in original packaging.
  • Tags must be intact.
  • Sale items may have different return eligibility.

8) Exchanges Policy

If you need a different size or a replacement, we offer exchanges (subject to stock availability).

For size help, visit Size Guide.

9) Damaged / Wrong Items

If your item arrives damaged or incorrect, contact us within 48 hours with clear photos and your order number.

We will arrange a replacement or refund after verification.

10) Refunds

Refunds are processed after return inspection and approval. Refund timelines may vary depending on your payment method.

Tip: For faster resolution, include your order number in all communications.

11) Contact

Need help with shipping, returns, or exchanges? Contact us via Contact Support.

This page is provided for general informational purposes and does not constitute legal advice. If you need legal advice, consult a qualified professional.